off business hours

  1. R

    Calculating difference between opened date/time and closed date/time and excluding weekends, holidays and off business hours

    I have an excel sheet that lists the opened and closed date/time for a ticket. Our SLA’s are based upon created date/time during the coverage hours – 8am ET until 5pm ET (weekends and national holiday’s, both US and India, excluded). If ticket is received prior to 8am ET or after 5pm ET, the...

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