nps

Hi There, I am wondering if I could get some help. At work we calculate customer satisfaction with NPS surveys, which is percentage of promoters (rating of 9 or 10) minus percentage of detractors (rating of 6 or below). Our NPS score is calculated as ((Promoters/Total Surveys)-(Detractors/Total...

Hi Folks, With lot of efforts I am able to copy the data of notepad which I want to paste it in excel. However I face a error that PasteSpecial method of Range Class failed. I guess, after copying the data from notepad, I am not able to activate the excel file, because when I manually select...

Hi, I need some help! I have made a sheet for my work on Excel which calculates NPS. It will predict NPS response rate based on the amount of guests we serve. In the sheet, the user has to input how many NPS responses we've had for promoters, passives and detractors and will then calculate...

<TBODY> Hi All This is some data I extract from a report, the data appears all in one cell (A1): 0:0 (0.00%) 1:0 (0.00%) 2:0 (0.00%) 3:0 (0.00%) 4:0 (0.00%) 5:0 (0.00%) 6:1 (3.85%) 7:3 (11.54%) 8:11 (42.31%) 9:11 (42.31%) What I would like to do is use a formula to calculate a net promoter...

I'm having some challenges calculating NPS in a spreadsheet. I have the total NPS score, using formula =100*(COUNTIF(K:K;">8")-COUNTIF(K:K;"<5"))/COUNT(K:K) - This calculate the total NPS of all rows i column K in my spreadsheet. My challenge is, that I need to calculate the same number, but...