non standard hours

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    Calculating Incident Duration Across Non-Standard Hours

    Hi All, Excel version – 2010 I’m trying to calculate ticket incident duration in minutes for issues that occur in an environment with non-standard business hours. Depending on the location the incident occurs the hours in the “business day” vary and need to accommodate the total duration of...
    • Puni19
    • Thread
    • hours of operation incident duration non standard hours sla
    • Replies: 4
    • Forum: Excel Questions

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