helpdesk hold times

  1. J

    Complex Erlang maths and formulae.

    Hi there, I am doing mathematics that is just extending me a bit too far. I have an excel spreadsheet that is trying to calculate the hold times for a helpdesk. This is the spreadsheet to download http://www.jaybest.com/tempo/Tempo_RosterTool-BetaV1.02(Exposed).xlsx This is the formulae that...
    • jaybest
    • Thread
    • erlang excel 2007 helpdesk hold times mathematics
    • Replies: 6
    • Forum: Excel Questions

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