detractors

  1. R

    Calculating Number Needed to Hit Percentage

    Hi There, I am wondering if I could get some help. At work we calculate customer satisfaction with NPS surveys, which is percentage of promoters (rating of 9 or 10) minus percentage of detractors (rating of 6 or below). Our NPS score is calculated as ((Promoters/Total Surveys)-(Detractors/Total...

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