business hours

  1. F

    Calculating Networkdays Between Two Dates (Factoring in Work Received Outside of Business Hours) for SLA

    Hi, I'm having trouble coming up with a formula (or formulas) needed as part of an SLA calculation. A1: Case Received Date and Time (in MM/DD/YYYY hh:mm AM/PM format) B1: Case Completed Date and Time (same format) I need to compare these two dates to identify if the case was completed within...
    • Funkybot
    • Thread
    • 5pm business hours network days received sla calculation
    • Replies: 2
    • Forum: Excel Questions
  2. J

    Calculating business hours between two dates

    I need to calculate response times in business hours either same day or between 2 days. Business hours are M-F 8-8 and Sat 930a-1230p. I don't care about holidays and response time hours could be greater than 24 hours. I need to deliver h:mm result only counting business hours. a1 start date...
  3. J

    Computing business hours between dates

    Hi, Everyone, I am new to this and would like to seek your help computing the number of business hours between 2 dates. Given the following information: - Business Hours: 8am -5pm (8:00-17:00) - Business Days: Mon-Fri - if entry queued falls on a weekend or beyond the business hours, it...
  4. F

    Working out business hours from/to specific dates/times

    Hello! I am hoping someone can assist with a template they just happen to have kicking around... I need to know the specific business hours from the first date/time to the second date/time, based on: a 9 hour (8-5pm) day a 5 day working week (Mon-Fri), with BC, Canada holiday dates factored...
    • flejbeetle
    • Thread
    • business days business hours holidays weekends working week
    • Replies: 0
    • Forum: Excel Questions

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