agent status

  1. B

    First and Last instances

    Hello, Does anyone know a formula for getting the first and last instance of an agent in a data set, so I can record every agents log in and log out times from a big long list of all times Thanks,
  2. R

    Agent schedule based on timestamp

    Hello guys, I've been struggling lately to find a way to show up on a wallboard what was the availability of our agents during a day based on their timestamp statuses. I am using Cisco UCCX and I can get a report named Agent State Detail which provides me agent name, Time when status change...

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