abandoned

  1. E

    How many calls needed to reach target?

    Hey all, I want to calculate how many calls is needed (answered in Service Level column C) to reach the target (column G). In below example this would be 1156, not taking in account that calls are abandoned. So incoming calls and answered calls will increase. How can is calculate this using the...
    • EvilC
    • Thread
    • abandoned answered calls column needed
    • Replies: 3
    • Forum: Excel Questions

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