Excel 2010 hangs/crashes on a daily basis!

[bertles86]

Hi folks,

I am running:

Microsoft Excel 2010
Microsoft Windows 7 Professional 32-Bit

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I have just migrated to a new machine, with a fresh copy of windows and office, and the identical problem from the previous machine remains, so please help!

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At random points several different spreadsheets hang, crash and freeze up Excel on a consistent daily basis.

I have checked that:

• It's not an old sheet, still happens with brand new sheets
• I've disabled protected view options
• I've saved files in a different location (local/network)
• I've altered filenames
• I've disabled all Macros

This is really infuriating now because, as far as I can tell this is an out and out bug in Excel 2010.

It is frequently on clicking 'Save As' or just 'Save' in general, be we saving it as .xlsx, a template or .pdf.

So please help, here is the log from Event Viewer:

Log Name: Application
Source: Application Hang
Date: 11/04/2011 17:47:42
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: RobSutherland
Description:
The program EXCEL.EXE version 14.0.4756.1000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1194
Start Time: 01cbf85d81042ab7
Termination Time: 0
Application Path: C:\Program Files\Microsoft Office\Office14\EXCEL.EXE
Report Id: 55327d61-645b-11e0-a9f5-f46d048dfe43

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-04-11T16:47:42.000000000Z" />
<EventRecordID>2214</EventRecordID>
<Channel>Application</Channel>
<Computer>RobSutherland</Computer>
<Security />
</System>
<EventData>
<Data>EXCEL.EXE</Data>
<Data>14.0.4756.1000</Data>
<Data>1194</Data>
<Data>01cbf85d81042ab7</Data>
<Data>0</Data>
<Data>C:\Program Files\Microsoft Office\Office14\EXCEL.EXE</Data>
<Data>55327d61-645b-11e0-a9f5-f46d048dfe43</Data>
<Binary>430072006F00730073002D00740068007200650061006400000044006500610064006C006F0063006B0000000000</Binary>
</EventData>
</Event>

 

[RoryA]

Are you using the same printer as the previous machine and did you copy across any personal workbooks/templates or addins from the previous machine? (or indeed your entire profile)

 

[bertles86]

Hey thanks for the quick reply!

Yup same printers, on an office network, but for the time this problem has been going on we've added new printers, and updated the network (new switches, router, cabling etc.). There is one hp printer which has been there from the start though.

Yes some of the same files are still in use as before, as they are stored on a NAS and are company files, but the template is relatively new and the freezing/hanging was happening before it's existence.

Edit: only add-in active is the Google Desktop Search

 

[RoryA]

Has your default printer changed? If you change it to say the MS XPS writer, does the same problem happen? Equally, if you run Excel in Safe Mode, does the problem occur?
Obviously it is not typical Excel 2010 behaviour or no-one would be using it!

 

[bertles86]

I don't think the default printer has changed, I'll try changing it to MS XPS and post back.

The same does indeed happen in Safe Mode.

I realise it's not typical E2010 behaviour, but there is quite a catalogue of freeze errors for it on Google, so I'm certainly not alone. I personally like E2003 more

 

[RoryA]

Based on your error log, you don't appear to have the correct version number - mine is 14.0.4760.1000 rather than 14.0.4756.1000

 

[bertles86]

Ok, so you reckon Windows Update to get the latest version?

 

[RoryA]

Just thought - are you using 64bit Office? That might well explain the different version number.

 

[bertles86]

Nope 32-Bit, I've just run Win update, and everything is bang up-to-date.

This is a strange one hey?

 

[RoryA]

Never mind - I just checked the MSKB and yours is the correct version number for the original Excel 2010 app. (mine is the version for Office/Outlook though it is being displayed in Excel oddly).
So I think we're back to the printer test to start with.